The Glassfolk Property Services logo

Privacy Policy

The Glassfolk Property Services ("we", "us", "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: 9 September 2026

1. Who we are

The Glassfolk Property Services provides interior and exterior property services in Melbourne and surrounding areas, including window cleaning, pressure washing, lawn care and carpet cleaning. This policy explains how we collect, use, store, and disclose personal information when you visit our website, request a quote, book a service, or contact us.

2. Information we collect

We may collect the following types of information:

  • Contact details — name, phone number, email address, and suburb or property location.
  • Quote and booking information — property details, service preferences, notes, preferred dates, and information you provide through our quote or contact forms.
  • Photos — images you upload so we can assess your windows and provide an accurate quote.
  • Communications — records of emails, messages, and phone enquiries relating to quotes, bookings, and customer service.
  • Website usage information — basic technical data such as browser type, device type, and pages visited, where this is collected through standard website logs or analytics tools.

We only collect information that is reasonably necessary for our business functions or that you choose to provide to us.

3. How we collect information

We collect personal information when you:

  • submit a quote request, photo quote, contact form, or booking enquiry;
  • email, call, or message us;
  • use our website or online tools; or
  • engage us to provide window cleaning services.

4. Why we use your information

We use personal information to:

  • provide quotes, confirm pricing, and deliver window cleaning services;
  • communicate with you about appointments, rescheduling, and service updates;
  • respond to enquiries and provide customer support;
  • maintain business records, invoicing, and service history;
  • improve our website, services, and customer experience; and
  • comply with legal, regulatory, and insurance requirements.

5. Photos and property information

If you upload photos of your property, we use them only to assess the job, prepare quotes, plan access, and deliver the agreed service. We do not publish customer photos for marketing unless you have given us clear written permission.

6. How we store and protect information

  • Quote submissions and contact enquiries are sent securely to our business email systems for review and follow-up.
  • We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
  • We retain information only for as long as needed for the purposes described in this policy, unless a longer retention period is required by law.

7. When we disclose information

We do not sell your personal information. We may disclose information:

  • to our staff and contractors who need it to perform their work for us;
  • to service providers that help us operate our business, such as email, hosting, or payment providers, where those providers handle information on our behalf;
  • where required or authorised by law; or
  • where you have consented to the disclosure.

8. Overseas disclosure

Some technology providers we use may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with this policy and applicable Australian privacy laws.

9. Cookies and website analytics

Our website may use cookies or similar technologies to help it function properly and understand how visitors use the site. You can disable cookies through your browser settings, although some website features may not work as intended.

10. Direct marketing

We may contact you about our services, seasonal offers, or booking reminders if you have provided your details to us. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option in our messages.

11. Access, correction, and complaints

You may request access to, or correction of, personal information we hold about you.

If you have a privacy complaint, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Children's privacy

Our services are directed at adults and property owners or authorised contacts. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown above.

14. Contact us

For privacy questions or requests relating to your personal information, contact: