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Terms of Service

These terms apply when you request a quote, book a service, or use the website of The Glassfolk Property Services ("we", "us", "our").

Last updated: 9 September 2026

1. About us

The Glassfolk Property Services provides residential and commercial property services in Melbourne and surrounding suburbs, including window cleaning, pressure washing, lawn mowing and carpet cleaning. By using our website or engaging our services, you agree to these terms.

2. Quotes and estimates

  • Quotes provided online, by phone, or by email are estimates based on the information you supply, including photos where requested.
  • Final pricing may change if the property, access, window count, condition, or scope of work differs from what was quoted.
  • We will confirm the final price before commencing work, or notify you if a variation is required during the job.
  • Quotes are valid for 30 days unless otherwise stated.

3. Bookings and scheduling

  • A booking is confirmed once we accept your requested date and time and, where applicable, any deposit or booking conditions have been met.
  • You agree to provide safe and reasonable access to all areas to be cleaned, including gates, driveways, side paths, and internal areas if interior cleaning is included.
  • You are responsible for securing pets and notifying us of any hazards, fragile items, alarm systems, or special access requirements before we arrive.
  • If we cannot access the property or complete the agreed work due to reasons outside our control, a call-out or partial-service fee may apply.

4. Weather and rescheduling

  • Window cleaning may be postponed or rescheduled due to rain, high winds, extreme heat, or other unsafe conditions.
  • We will contact you as soon as possible to arrange another suitable time at no additional charge where the postponement is due to weather or safety.
  • If you need to reschedule, please give us at least 24 hours' notice. Late cancellations or missed appointments may incur a fee.

5. Payment

  • Payment is due on completion of the service unless otherwise agreed in writing.
  • We accept payment methods as advised at the time of booking or on your invoice.
  • Late payment may result in suspension of future bookings and recovery of any reasonable costs associated with overdue accounts.

6. Your responsibilities

You agree to:

  • provide accurate contact details, property information, and access instructions;
  • ensure windows, screens, and surrounding areas are reasonably clear for cleaning;
  • inform us of any damaged glass, loose fittings, painted shut windows, or other issues before work begins;
  • obtain any required permission for us to access the property, including strata, body corporate, or landlord approval where applicable.

7. Our service standards

  • We will perform services with reasonable care and skill in line with industry standards for professional window cleaning.
  • If you are not satisfied with any part of the work, please contact us within 24 hours and we will review the issue and, where appropriate, return to address it.
  • Reclean requests must relate to work completed at the agreed service and do not cover new soiling, weather after the visit, or areas not included in the booking.

8. Liability and insurance

  • The Glassfolk Property Services holds public liability insurance for the services we provide.
  • Nothing in these terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded.
  • To the extent permitted by law, we are not liable for pre-existing damage, wear and tear, faulty glazing, deteriorated seals, timber rot, paint failure, or damage caused by defective building materials.
  • We are not responsible for delays or failure to perform caused by events outside our reasonable control, including severe weather, power outages, or access being denied on arrival.

9. Website use

  • You must not misuse our website, attempt to interfere with its operation, or submit false or misleading information through our forms.
  • Content on this website is for general information only and does not constitute professional advice.
  • We may update these terms from time to time by publishing a revised version on this page.

10. Privacy

We handle personal information in accordance with our Privacy Policy.

11. Contact

For questions about these terms, quotes, or bookings, contact The Glassfolk Property Services: